Updated: May 24, 2022
“Welcome to Watermark Urgent Care, how can we serve you?”
At our clinics, every single patient is welcomed with that question with a smile. That question is the first step in an intentional patient experience. By the grace of God, sometimes that experience leads to another question and invitation into the family of God.
We've not only seen the family of God show up in many ways to serve the community, but we've also been blessed to see how God has used multiple members of the Goodale family to serve His kingdom.
Since the Plano clinic opened, both John & Judy Goodale have helped patients get registered for their visit and providing pastoral care in the patient rooms. Serving with Watermark Health has became a family service opportunity and their impact goes well beyond the walls of the clinic.
Judy was first drawn to the opportunity to serve because of her background in nursing. Her daughter-in-law, Julie, had been involved in our Dallas clinic and quickly recruited Judy to join when the Plano location of Watermark Urgent Care opened. John joined the team soon thereafter. Along the way, Julie's teenage daughter Kate, served at events alongside her mom. Kim (Goodale) Wilson has also served patients at the Front Desk and helped transform medical spaces into to warm, welcoming environments using her interior design skills.
“Since serving at the clinic, I learned how difficult it is to not have health insurance. It was wonderful to get out my suburban bubble and meet people from all around the world and learn about other cultures.” Judy shares.
John also shared that serving together was a blessing to their marriage.
“We loved serving together, It was a great way to get to support each other and grow our relationship, even after years of marriage. As our kids and grandkids got involved, it was a joy to see and pray that we would pass down a legacy of faith.”
In addition to helping provide medical and spiritual care for the thousands of patients that have walked through the Plano clinic doors since opening in May of 2018, the Goodales believe their time at Watermark Urgent Care has better equipped them for life outside of the clinic.
“Now even outside the clinic, I want to share my faith and invite people I meet to the clinic or to church." Judy explains. "I now sense an urgency to share with others about God and to invite them into relationship with Him. It’s changed my life completely.”
Over the years, the ways the Goodales have served has evolved but all in all, God has used these five to leave an incredible mark on the Kingdom of God and in the lives of patients both in Dallas Collin County.
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