FD

• Don’t forget to log cash donations in clover This helps as a second counter for how much money should be in the drawer.

• Every shift ask the charge nurse if we have evening hours for the day. We will be closing at 5 on certain days due to staffing so double check before you tell patients to call back at 4

• Where do you go if you have a question about Athena? Check your black folder

• Please help us oversee the kids playing area. No kids playing with or taking apart the floor foam

RN/

TECH

• When asking about smoking, also ask if they vape. This will help to see if there is any Vaping Lung Injury causing their symptoms

• Do not give the child the entire distraction box, pick out a few age appropriate items Some toys are being destroyed by kiddos that are too small/big to play with them, so lets be excellent stewards of these things

PC

• Add date and gender of patient to CCT card this helps us to pair contacts with our team and lets us know how long it has been since their visit

• All ministry restock supplies are now in the RN drawer 

• If you are morning FD, please spend your first hour as a lobby host. If someone asks you a medical question you can let them know that someone at the front desk will talk to them about it. You can help patients fill out their registration forms, show people where the bathroom is, and be a welcoming host!

ALL

• Do you know what the CCT is and how to get a patient onto it? The CCT is a team of volunteers who help keep us mission true in connecting the patient to the local church. They follow up with patients who say they want someone from the church to contact them. Have the patient fill out the CCT form and put it in the red box in front of the printer. Want to serve as a volunteer on the CCT? Let a staff member know! 

• What is the volunteer landing page? How do you log on? This is a website for all info and links for volunteers! You can find equipping things here, sign up for your shifts, read monthly announcements, view the socials, and much more. Show a staff member that you know how to log on today during your shift. 

• Do you want to get texts when we have critical staffing needs? When we are short on vols we send out a text letting you know that we need help. We cant do this mission without yall, so visit the volunteer landing page to be added to our critical staff text list

• Saturday team- if you have troubling making shifts work because of Saturday closings in April, please let us know. There are 2 Saturdays available, so don’t forget about our evening hours or dental extraction clinic as options.

• Did you receive an email from us about HIPAA? If you did not, please let a staff member know!

FD

• Reminder if a patient comes in with a chief complaint of a Women’s Health issue ask if they can explain more. For things like abnormal periods, pap smears, general wellness, birth control we do not do this. Refer to Women’s Health. For yeast infections, UTIs, or pregnancy checks, we can help!

• If patient thinks they need an x-ray communicate that we do not currently have x-ray at this location but if the provider thinks the patient needs one we will be able to send them to get one. We can see them! 

• Athena visits have changed from 15 minute visits to 20 minute visit spots.

• If a child 12 years old and under has a fever >100.4F make sure to notify charge before patient leaves if given a return slip. We want to make sure we treat it before they leave!

• HYGIENE PRECAUTIONS: Please wipe down lobby & all door handles at least 1x/shift. Ask patients to wear masks if coughing. Don’t forget to triage over the phone and walk ups (stay tuned for a process for this).

RN/

TECH

• If an adult patient has a fever > 100.4F let the provider know. We will treat with 1g of Tylenol for an adult patient if appropriate. Please do not give medication without a verbal or written order. 

• When asking about smoking, also ask if they vape. This will help to see if there is any Vaping Lung Injury causing their symptoms

• Reminder to ask travel questions and add contact question (have they been in contact with someone that has traveled to those countries or has a laboratory confirmed COVID-19 case)

• Do not give the child the entire distraction box, pick out a few age appropriate items. Some toys are being destroyed by kiddos that are too small/big to play with them, so lets be excellent stewards of these things.

PC

• Continue tracking on the pastoral care form! 

• Don’t forget to write a note in the patients’ chart to help us follow up and love our patients best if they return. (Date, Name)

• Check out patient on Athena > Done with Checkout > Save & Finalize

• Add date and gender of patient to CCT card this helps us to pair contacts with our team and lets us know how long it has been since their visit

• If you are morning PC, please spend your first hour as a lobby host. If someone asks you a medical question you can let them know that someone at the front desk will talk to them about it. You can help patients fill out their registration forms, show people where the bathroom is, and be a welcoming host!

ALL

• What to learn and practice ways to share your faith? Join the clinic March 14th for an Unashamed day!! Find out more and sign up at https://www.watermark.org/events/3190. Any questions? Email: eokaalet@watermarkurgentcare.com

• Mandatory All Volunteer Training Day April 18th! (Do we have time or location we can give volunteers??) 

• Should we make announcement about WM Plano launching and how it will and won’t affect the clinic?? 

•  If you give a ministry resource, invite a patient to watermark, give out a bible, or a patient accepts Christ please document it on the pastoral care tracking form at the Pastoral Care computer. This helps us be excellent in keeping tract of what and how many resources we are giving out.

• Reminder to have good hand hygiene being in and out of patient rooms!